Your Efficient Enterprise IT Solution

Get instant support by transforming to instant assistance through conversational AI.

Request Management
Incident Managment
IT Management

No More Waiting for Answers!

When in doubt, Ask the expert! Whether your employees are looking to troubleshoot, Find information, Or just want to know how something works – a simple conversation with IT Assist will help them. Build a backbone for efficient service delivery and delight employees with fast resolutions and the right information every time.

Discover Our Solutions

Simplified IT Access Management

Revolutionize access requests and password resets through IT Assist’s conversational AI. Enable employees to unlock accounts, Reset passwords, and ensure security with proactive password health checks, while enjoying streamlined access minus the need for form submissions.

Automated Ticketing and Self-Service

Streamline IT support with automated self-service using IT Assist. It combines knowledge bases, FAQs, and articles to handle questions, Predict and manage common problems, Offering 24/7 accuracy like human interaction, With personalized assistance based on user profiles.

Intelligent Incident Management

Empower efficient incident reporting and escalation using IT Assist. Unified incident management efficiently handles incident routing based on similarity, Accompanied by proactive notifications and seamless transfers to live agents for enhanced service. Custom escalation workflows ensure smooth service delivery with recommended actions.

Effortless Request Management

Simplify request and approval processes with IT Assist. Employees can seamlessly search and request products and services without the need for forms, While administrators benefit from automated approvals and dynamic inventory synchronization for strengthened IT governance and operational efficiency.

Complete Knowledge Search

Equip employees with instant, Precise solutions using IT Assist’s search capabilities and third-party integrations. Leverage conversational AI to optimize knowledge articles and FAQs, Establishing a robust service foundation spanning on-premise and cloud infrastructure.

Proactive Approvals and Updates

Streamline approvals and updates with IT Assist’s advanced automation and notification mechanisms. Administrators can establish role-based workflows for seamless interactions, Ensuring employees stay well-informed and service level agreements are met.

Timely Outages and Notifications

Remain updated about planned and ongoing outages through IT Assist’s integrated capabilities. Receive prompt notifications to manage tasks around outages, Curbing unnecessary tickets and ensuring continuous IT operations.

Key Benefits




Effective Support

Faster Go Live

High ROI

Implementation Support

We understand that every business is unique, and that's why we offer a curated approach to support you in unlocking the maximum potential of your Conversational AI deployment. Our team of experts will work closely with you to understand your specific needs and provide tailored implementation support. We're here to ensure a seamless and successful deployment that aligns with your business objectives.

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No-code Customization

Say goodbye to the complexities of training and customization. With our no-code platform, anyone from your team can easily customize, train, test, and deploy an assistant without any hassle. You don't need to rely on technical expertise to make the Conversational AI assistant work for you—it's simple, straightforward, and hassle-free.

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Analytics & Dashboards

Stay informed and in control of your deployment with our partner’s comprehensive analytics and dashboards. Our dynamic reporting and analytics tools provide valuable insights into the performance of your assistant, to identify areas for improvement. If you want to track user engagement metrics or optimize experiences these analytics dashboards help you make data-driven decisions to enhance the performance of your assistant.

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Effective Support

With IT Assist, you can trust that your assistant is pre-trained on domain-specific language models and optimized further based on your historical data. Our goal is to ensure that your assistant delivers a consistent and high-quality user experience, building trust and loyalty among your customers.

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Faster Go Live

We understand the importance of speed and efficiency in deploying your Conversational AI assistant. you can go live with your assistant in less than 4 weeks, to start realizing productivity gains almost instantly. Our streamlined implementation process ensures a swift deployment, without compromising on customization and optimization.

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Improved ROI

we are committed to delivering tangible results and a significant return on investment (ROI) for your Conversational AI deployment. Our parrtner’s solutions are designed to drive business growth and efficiency, resulting in high ROI within the first year of deployment. As we continue to scale ,the ROI will continue to grow, providing long-term value and success. With Zenith Arabia AI you're in good hands, dedicated to helping you achieve your business goals every day.

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