Deploy Agent Assist to monitor customer and agent interactions and provide guidance such as task automation, next-best-actions, suggested responses, sentiment analysis, and surfacing information from knowledge bases. With Agent Assist, your agents can focus on providing the best possible service to your customers, without having to worry about the administrative tasks.
AI-Native CCaaS Solution for Enterprises
A powerful solution for optimized experiences for your customers, Agents and contact center operations.
Automation
Flow Designer
Omnichannel
Transform Your Contact Center
Deliver an Exceptional Customer Experience. SmartAssist, an end-to-end, AI-Native contact center cloud/premise solution is powered by our partner’s Platform, the market leader in enterprise conversational AI platforms.
Discover Our Solutions
Professional Flow Designer
Create unique and seamless experiences for your customers using the user-friendly visual designer provided by Smart Assist. With its intuitive drag-and-drop interface, designing personalized encounters becomes a breeze. The professional flow designer empowers you to effortlessly craft conversational journeys that captivate and engage your customers, ensuring they receive exceptional assistance at every step.
Optimized Use Case Orchestration
Enhance the overall customer experience by automating, Redirecting, Or routing based on real-time matching of customer queries with the most suitable agent resource. By intelligently orchestrating use cases, Smart Assist streamlines the customer journey, Ensuring that inquiries are efficiently addressed and resolved. This optimization not only saves time for both customers and agents but also maximizes customer satisfaction and loyalty.
Omnichannel Continuity
Seamlessly maintain context as customers transition between channels, Creating a frictionless experience that spans across voice, Chat, Email, and other digital touchpoints. Smart Assist enables omnichannel continuity by synchronizing customer interactions, Preferences, and history, Allowing agents to seamlessly pick up where the conversation left off, Regardless of the channel. This ensures a consistent and personalized journey, Reinforcing customer trust and loyalty.
Advanced Intent Detection
Develop complex conversational flows and use cases with the help of advanced intent detection. Leveraging cutting-edge natural language processing (NLP) capabilities, Smart Assist accurately understands customer intents, Enabling it to provide relevant and context-aware responses. By accurately interpreting customer queries, Smart Assist delivers a refined conversational experience, Fostering meaningful and effective interactions that drive customer satisfaction
Purposeful Redirection
Optimize the customer experience by implementing purposeful redirection within Smart Assist. By intelligently redirecting interactions based on specific use cases and business rules, You can ensure seamless transitions between channels and departments. For example, Address updates can be directed to the appropriate chat or email channel for optimal outcomes. This purposeful redirection streamlines the customer journey, Reduces friction, and enhances overall satisfaction.
Powerful Dialog Automation
Construct sophisticated dialog flows easily with the intuitive no-code interface of Smart Assist. The powerful dialog automation capabilities empower you to design dynamic and interactive conversations without the need for complex coding or scripting. With features like hold and resume, sub-intents, and entity amends, You can create conversational experiences that adapt to customer needs, Leading to more engaging and personalized interactions.
Enhanced Waiting Experiences
Minimize customer wait times and elevate their waiting experience with virtual queues and callbacks. Smart Assist offers robust capabilities to manage customer queues, Providing proactive updates and personalized engagement during the wait. By leveraging virtual queues and offering callbacks, You can optimize customer wait times, reduce frustration, and create a positive impression even before the conversation begins.
Key Benefits
Empower Agents
Simple Q&A
Monitoring
Optimization
Flexibility
Transformation
Use Cases
Revolutionizing Government Citizen Services with Smart Assist AI
Use Case Overview Government agencies often struggle to efficiently serve citizens who require information, services, and assistance. Traditional service delivery methods lead to long wait times,
Reinventing Healthcare with Conversational AI
Use Case Overview In the fast-paced world of healthcare, where patients often face long waits, complex administrative procedures, and the need for efficient appointment scheduling, Conversational
Next-Gen Retail Experiences
Use Case Overview Retail Assist introduces a game-changing solution to the retail industry, reshaping the way businesses interact with their customers. In an era where online shopping
Digitizing Customer Journey for Banking Services
Use Case Overview Banks now face rising remote service demands while aiming to boost customer loyalty. Challenges include long wait times, falling satisfaction scores, and managing
Industries We Serve
Aviation
Optimize flight operations, improve safety, enable predictive maintenance, enhance the passenger experience, streamline air traffic management, and improve efficiency.
Manufacturing
Automate production processes, optimize supply chains, enable predictive maintenance, and enhance quality control, improve efficiency, productivity, and product quality.
Retail
Personalize customer experiences, optimize inventory management, demand forecasting, and enhance marketing campaigns, customer engagement, increase sales, and optimize operations
Healthcare
Support diagnosis, personalized treatment, patient monitoring, and drug discovery, improve healthcare delivery, automate administrative tasks, and enhance patient outcomes.
Public Sectors
Improve service delivery, resource allocation, and decision-making, optimize administrative processes, enhance citizen services, detect fraud, and improve public safety.
Banking & Finance
Enhance security, automate tasks, detect fraud, provide personalized customer experiences, assist customers, analyze data for insights and predictions.
Smart Cities
We optimize the use of resources, promote innovation, and increase public services for Smart Cities to flourish.
Utilities & Energy
Optimize energy, predict demand, manage assets, and improve efficiency. Enable smart grid management, predictive maintenance, and renewable energy integration.
Our AI Solutions
Robotics
Revolutionize operations, achieve efficiency without manual intervention or complex programming, ensuring unparalleled results with intelligent automation.
Vision Analytics
Deep Learning With Computer vision, Classify visuals, detect and Segment big data, unveil insights in complex big data, understand, and take informed decisions.
Generative AI
Build Generative AI applications at enterprise scale, with pre-built use cases, and AI-powered assistants we help you do more with Generative AI solutions.
Robotic Process Automation
Streamline Operations, Automate, optimize repetitive tasks workflows, boost productivity and reduce manual errors, with leveraging the power of RPA technologies.
Data Science
Utilize Data Science for informed decisions in enterprises and governments. Seamlessly build, deploy, and manage data/AI projects on one platform.
Chatbot and LLMs
Access Arabic Chatbots and voice assistants with Generative AI capabilities, we personalized customer and employee experiences for convenience and efficiency.
